FAQ
Everything you need to know about booking, cancellations, and what to expect at your visit.
How do I book an appointment?
Click "Book Appointment" in the navigation, choose your specialist, pick an available date and time slot, and fill in your details. You'll receive a confirmation email immediately after submitting.
How will I know my appointment is confirmed?
You'll receive an automated email when your request is received. The clinic will then review and send a second confirmation email. You can also check your appointment status on the "My Appointments" page using your email and Booking ID.
Can I cancel or reschedule my appointment?
Yes. Visit the "My Appointments" page, look up your booking with your email and Booking ID, and click Cancel if you need to. To reschedule, cancel and book a new slot, or contact the clinic directly.
Do I need to create an account to book?
No account is needed. Simply fill in your name, email, phone and date of birth during the booking flow. Your Booking ID will be emailed to you for future reference.
What should I bring to my first appointment?
Please bring a valid photo ID, your insurance card (if applicable), a list of current medications, and any relevant medical records or test results. Arriving 10 minutes early helps us run on time for all patients.
What are your opening hours?
Our clinic is open Monday to Friday 8 AM – 7 PM and Saturday 9 AM – 2 PM. We are closed on Sundays. Exact hours per specialist are shown on their profile page.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you within 24 hours.